{"id":175,"date":"2022-12-09T17:16:26","date_gmt":"2022-12-09T22:16:26","guid":{"rendered":"https:\/\/frontdoor.plus\/main\/?page_id=175"},"modified":"2025-09-13T16:37:57","modified_gmt":"2025-09-13T20:37:57","slug":"help","status":"publish","type":"page","link":"https:\/\/frontdoor.plus\/?page_id=175","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1a1919&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; text_font=&#8221;PT Sans||||||||&#8221; text_text_color=&#8221;rgba(255,255,255,0.7)&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Poppins|500|||||||&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;45px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; custom_margin=&#8221;||9px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #39e991;\">Support<\/span><\/h2>\n<h2 style=\"text-align: left;\">Getting Your Tickets<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.4&#8243; text_font=&#8221;PT Sans||||||||&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Poppins|500|||||||&#8221; header_font_size=&#8221;44px&#8221; header_line_height=&#8221;1.3em&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We&#8217;re here to help you get your tickets without a hitch. Follow the steps below to locate your tickets and get ready for your event.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/frontdoor.plus\/wp-content\/uploads\/2022\/12\/frontdoor-plus-customer-service.svg&#8221; title_text=&#8221;frontdoor-plus-customer-service&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.23.4&#8243; background_color=&#8221;#212529&#8243; custom_padding=&#8221;100px|0px|100px|0px&#8221; top_divider_style=&#8221;slant&#8221; top_divider_color=&#8221;#1a1919&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;PT Sans||||||||&#8221; text_text_color=&#8221;rgba(255,255,255,0.7)&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;|500|||||||&#8221; header_2_font=&#8221;Poppins||||||||&#8221; header_2_font_size=&#8221;38px&#8221; header_2_line_height=&#8221;1.3em&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>How to Find Your Tickets<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; text_font=&#8221;PT Sans||||||||&#8221; text_text_color=&#8221;rgba(255,255,255,0.7)&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;Poppins|600|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_line_height=&#8221;1.7em&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>1. Check Your Email<\/h4>\n<ul>\n<li><strong>Step One:<\/strong> We send your tickets via email from &#8220;<span style=\"color: #39e991;\"><strong>FrontDoor+ Tickets <a rel=\"noreferrer\" style=\"color: #39e991;\">tickets@frontdoorplus.com<\/a><\/strong><\/span>&#8220;. Look for this email.<\/li>\n<li><strong>Step Two:<\/strong> Open the email and follow the instructions provided.<\/li>\n<li><strong>Step Three:<\/strong> If you can&#8217;t find the email, check your spam or junk folder. For Gmail users, also check the Promotions tab.<\/li>\n<li><strong>Step Four:<\/strong> Ensure your email settings aren\u2019t filtering out emails from FrontDoor+.<\/li>\n<\/ul>\n<h4>2. Add to Your Mobile Wallet (Recommended)<\/h4>\n<ul>\n<li><strong>For Apple Users:<\/strong>\n<ul>\n<li>Open the ticket email using Safari on your Apple device.<\/li>\n<li>Tap the &#8220;Add to Apple Wallet&#8221; button and follow the prompts.<\/li>\n<\/ul>\n<\/li>\n<li><strong>For Android Users:<\/strong>\n<ul>\n<li>Tap the &#8220;Add to Google Wallet&#8221; button in the email and follow the instructions.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Pro Tip:<\/strong> Adding tickets to your mobile wallet allows for faster entry and easy offline access.<\/li>\n<\/ul>\n<h4>3. Directly from Your Phone<\/h4>\n<ul>\n<li>Open the email at the event gates and show the QR codes from the attached PDF on your phone.<\/li>\n<\/ul>\n<h4>4. Print Your Tickets<\/h4>\n<ul>\n<li>If you prefer, you can print the attached PDF tickets for traditional entry.<\/li>\n<\/ul>\n<h4>5. Look Up Your Tickets<\/h4>\n<ul>\n<li>If you can&#8217;t find the email, don&#8217;t panic! Use our <strong><span style=\"color: #39e991;\"><a rel=\"noreferrer noopener\" target=\"_new\" style=\"color: #39e991;\" href=\"https:\/\/events.frontdoor.plus\/ticket_lookup\">Look Up My Tickets<\/a><\/span><\/strong> page.<\/li>\n<li>Enter your email address and the last 4 digits of your credit card used for the purchase.<\/li>\n<li><strong>Note:<\/strong> If your order was free, please fill out the support form below.<\/li>\n<\/ul>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3>Event-Specific Questions<\/h3>\n<ul>\n<li>For event-specific questions, find the organizer&#8217;s contact info on the event purchase pages <a href=\"https:\/\/events.frontdoor.plus\/\"><strong><span style=\"color: #39e991;\">HERE<\/span><\/strong><\/a>.<\/li>\n<\/ul>\n<h3><\/h3>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;Click to visit our new Support Center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; button_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#212529&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1a1919&#8243; top_divider_style=&#8221;slant&#8221; top_divider_flip=&#8221;horizontal&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #808080;\">Follow our journey and connect on socials:<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_social_media_follow _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/www.facebook.com\/FrontDoor.Plus&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3b5998&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;instagram&#8221; url=&#8221;https:\/\/www.instagram.com\/frontdoor.plus&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ea2c59&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;linkedin&#8221; url=&#8221;https:\/\/www.linkedin.com\/company\/b4tsolutions&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;30px&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#007bb6&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]linkedin[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Getting Your TicketsWe&#8217;re here to help you get your tickets without a hitch. Follow the steps below to locate your tickets and get ready for your event.How to Find Your Tickets1. Check Your Email Step One: We send your tickets via email from &#8220;FrontDoor+ Tickets tickets@frontdoorplus.com&#8221;. Look for this email. Step Two: Open the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-175","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - FrontDoor+<\/title>\n<meta name=\"description\" content=\"We are here to help! We want you to have a great experience. 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