Support
Getting Your Tickets
We’re here to help you get your tickets without a hitch. Follow the steps below to locate your tickets and get ready for your event.
KIND Summer Fair – Day 1 Ticket Purchasers: Your refund requests will be processed in the coming days. You will receive an email receipt once the refund is processed. Thank you for your patience and understanding.
How to Find Your Tickets
1. Check Your Email
- Step One: We send your tickets via email from “FrontDoor+ Tickets tickets@frontdoorplus.com“. Look for this email.
- Step Two: Open the email and follow the instructions provided.
- Step Three: If you can’t find the email, check your spam or junk folder. For Gmail users, also check the Promotions tab.
- Step Four: Ensure your email settings aren’t filtering out emails from FrontDoor+.
2. Add to Your Mobile Wallet (Recommended)
- For Apple Users:
- Open the ticket email using Safari on your Apple device.
- Tap the “Add to Apple Wallet” button and follow the prompts.
- For Android Users:
- Tap the “Add to Google Wallet” button in the email and follow the instructions.
- Pro Tip: Adding tickets to your mobile wallet allows for faster entry and easy offline access.
3. Directly from Your Phone
- Open the email at the event gates and show the QR codes from the attached PDF on your phone.
4. Print Your Tickets
- If you prefer, you can print the attached PDF tickets for traditional entry.
5. Look Up Your Tickets
- If you can’t find the email, don’t panic! Use our Look Up My Tickets page.
- Enter your email address and the last 4 digits of your credit card used for the purchase.
- Note: If your order was free, please fill out the support form below.
Event-Specific Questions
- For event-specific questions, find the organizer’s contact info on the event purchase pages HERE.
Contact Us
If you’ve followed all the steps and still need help, fill out the form below. Our friendly support team will get back to you as soon as possible.